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Terms & Conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you,
you must read these terms and conditions to ensure you are happy to agree and it includes all the
information you require. If you are not sure about anything, just email us at info@organiqua.com

1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you).
We are Organiqua of Kemp House, 130 City Road, London, EC1V 2NX with email address
info@organiqua.com, telephone number 07756128053; (the Supplier or us or we).

2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be
bound by these Terms and Conditions. Before placing an order on the Website, you will be asked to
agree to these Terms and Conditions by clicking on the button marked I Accept. If you do not click on
the button, you will not be able to complete your Order. You can only purchase the Goods from the
Website if you are eligible to enter into a contract and are at least 16 years old.


3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her
trade, business, craft or profession;

4. Contract means the legally-binding agreement between you and us for the supply of the Goods;

5. Delivery Location means the Supplier’s premises or other location where the Goods are to be
supplied, as set out in the Order;

6. Durable Medium means paper or email, or any other medium that allows information to be addressed
personally to the recipient, enables the recipient to store the information in a way accessible for future
reference for a period that is long enough for the purposes of the information, and allows the
unchanged reproduction of the information stored;

7. Goods means the goods advertised on the Website that we supply to you of the number and
description as set out in the Order;

8. Order means the Customer’s order for the Goods from the Supplier as submitted following the step by
step process set out on the Website;

9. Privacy Policy means the terms which set out how we will deal with confidential and personal
information received from you via the Website;

10. Website means our website www.organiqua.com on which the Goods are advertised.

11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of
advertisement. Any description is for illustrative purposes only and there may be small discrepancies
in the size and colour of the Goods supplied. The consistency of some of our products may change,
depending on room temperature, storage and other factors. We always recommend how best to store
our products. Please review the individual labels upon or before purchase.

12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that
any information or specification you provide is accurate.

13. All Goods which appear on the Website are subject to availability.

14. We can make changes to the Goods which are necessary to comply with any applicable law or safety
requirement. We will notify you of these changes.

Personal information

15. We retain and use all information strictly under the Data Protection Privacy Policy.

16. We may contact you by using e-mail or other electronic communication methods and by pre-paid
post and you expressly agree to this.

Basis of Sale

17. The description of the Goods in our website does not constitute a contractual offer to sell the Goods.
When an Order has been submitted on the Website, we can reject it for any reason, although we will
try to tell you the reason without delay.

18. The Order process is set out on the Website. Each step allows you to check and amend any errors
before submitting the Order. It is your responsibility to check that you have used the ordering process

19. A Contract will be formed for the sale of Goods ordered only when you receive an email from us
confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete
and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in
the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract
by means of an email with all information in it (ie the Order Confirmation). You will receive the Order
Confirmation within a reasonable time after making the Contract, but in any event not later than the
delivery of any Goods supplied under the Contract.

20. Any quotation is valid for a maximum period of 30 days from its date, unless we expressly withdraw it
at an earlier time.

21. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be
made after it has been entered into unless the variation is agreed by the Customer and the Supplier in

22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a
Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract
with terms which are more appropriate for you and which might, in some respects, be better for you,
eg by giving you rights as a business.

Price and Payment

23. The price of the Goods and any additional delivery or other charges is that set out on the Website at
the date of the Order or such other price as we may agree in writing.

24. Prices and charges include VAT at the rate applicable on the sale, at the time of the Order.

25. You must pay by submitting your PayPal, credit or debit card details with your Order and we can take
payment immediately or otherwise before delivery of the Goods.


26. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing
any agreement, without undue delay and, in any event, not more than 3-5 days after the day on which
the contract has been entered.

27. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can
(in addition to any other remedies) treat the Contract at an end if:

a. we have refused to deliver the Goods, or if delivery on time is essential considering all the relevant
circumstances at the time the Contract was made, or you said to us before the Contract was made
that delivery on time was essential; or
b. after we have failed to deliver on time, you have specified a later period which is appropriate to the
circumstances and we have not delivered within that period.

28. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all
payments made under the Contract.

29. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from
cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we
will (in addition to other remedies) without delay return all payments made under the Contract for any
such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or
allow us to collect them from you and we will pay the costs of this.

30. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially
impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for
some of those Goods without also cancelling or rejecting the Order for the rest of them.

31. We will deliver to addresses outside the United Kingdom, however, you may need to pay import
duties or other taxes, as we will not pay them.

32. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery
Location, we may charge the reasonable costs of storing and redelivering them.

33. The Goods will become your responsibility from the completion of delivery or Customer collection.
You must, if reasonably practicable, examine the Goods before accepting them or as soon as possible

Risk and Title

34. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

35. You do not own the Goods until we have received payment in full. If full payment is overdue or a step
occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to
use the Goods still owned by you, in which case you must return them or allow us to collect them.

Refunds, Returns and Exchanges

36. Due to the shelf life of our products, we will only provide a refund if the goods are damaged or faulty.

37. If you have received Goods in connection with a requested exchange or refund, you must send back
the Goods or hand them over to us at 103 Copthorne Road, Felbridge, East Grinstead, RH19 2PB
without delay and in any event not later than 5 days from the day on which you communicate to us
your cancellation of this Contract. The deadline is met if you send back the Goods before the period of
14 days has expired. You agree that you will have to bear the cost of returning the Goods.


38. We have a legal duty to supply the Goods in conformity with the Contract and will not have
conformed if it does not meet the following obligation.

39. Upon delivery, the Goods will:
a. be of satisfactory quality;
b. be reasonably fit for any purpose for which you buy the Goods which, before the Contract is made,
you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our
skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
c. conform to their description.

Successors and our sub-contractors

40. Either party can transfer the benefit of this Contract to someone else and will remain liable to the
other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-
contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party

41. In the event of any failure by a party because of something beyond its reasonable control:
a. the party will advise the other party as soon as reasonably practicable; and
b. the party’s obligations will be suspended so far as is reasonable, provided that that party will act
reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but
this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.

Excluding liability

42. The Supplier will not accept liability for: (i) any fraudulent act or omission; or (ii) for death or personal
injury caused, including allergic reactions, skin irritation, hair loss etc. Or by negligence or breach of
the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not
reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of
profit) to the Customer’s business, trade, craft or profession which would not be suffered by a

Governing law, jurisdiction and complaints

43. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

44. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the
Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern

45. We try to avoid any dispute, so we deal with complaints in the following way: If there are any
complaints or problems with the product received, customers should contact us as soon as possible to
find a solution. We will aim to respond with a solution within 5 days.


103 Copthorne Road
East Grinstead
RH19 2PB

Email address: info@organiqua.com
Telephone number: 07756128053